Terms & Conditions

General terms and conditions Museum Voorlinden

These terms and conditions apply to all orders and purchases made through Museum Voorlinden, available on www.shopvoorlinden.nl. By ordering from the website, you agree upon our general termes and conditions. This page, together with the documents referred, tells you the terms and conditions for which Museum Voorlinden supplies any of the products listed on the Website and the terms for which you may use our website. Please read these terms and conditions carefully before using and ordering any products from our Website. By ordering any of our products you hereby agree to be bound by these terms and conditions.

How the contract is formed between you and Museum Voorlinden?
After placing a order you will receive an e-mail from Museum Voorlinden acknowledging that we have received your order. This does not mean that your order has been accepted. Placing an order only constitutes an offer to Museum Voorlinden to buy a product.
All orders are subject to acceptance by Museum Voorlinden and are subject to availability. Acceptance of an order will be confirmed via e-mail that confirms that the product has been dispatched (the Shipping Confirmation). The contract between you and Museum Voorlinden formed only when Museum Voorlinden sends you the shipping confirmation.
The contract will relate only to those Products whose dispatch we have confirmed in the Shipping confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispacth of such Products has been confirmed in a separate Shipping Confirmation.
Museum Voorlinden claims the right in individual cases, to refuse orders.

Price and Payment
The price of any products will be as displayed on our website, except in the case of an error. Unless otherwise stated, these prices do not include delivery costs and payment fees, which will be added to the total amount due.
All prices include 9% VAT. International orders are subject to and may attract taxes and duties as determined by the customs agency within the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. We apologize for any inconvenience this may cause, however Museum Voorlinden has no control over such fees.

Privacy Policy Museum Voorlinden

Version 0.1 5-5-2016

We are aware that you trust us with some private information. It is our responsibility to protect your privacy. On this page you can read which data we collect when you visit our website, why we collect these data and how we improve your experience using our website based on these data, so you will understand how we work.

This privacy policy applies to the services of Museum Voorlinden. You must know that Museum Voorlinden is not responsible for the privacy policy of other websites and other sources. By using our website you acknowledge to accept our privacy policy.

Museum Voorlinden respects the privacy of all the visitors/users of its website and ensures us that al personal information which you will give us, will be dealt with in a strict confidential manner.

How we use the collected data

Our services
When you order one of our services/products then we will ask for personal data like name, address, email address etc. These data will be used to execute your order. These data will be stored on a secure server owned by Museum Voorlinden or by a third party. We will not combine your personal data with other data.

Communication
When you send emails or other messages to us it will be possibe that we will save these messages. Sometimes we will ask for your personal data when this is relevant. This enables us to answer your questions and requests. These data will be stored on a secure server owned by Museum Voorlinden or by a third party. We will not combine your personal data with other data.

Cookies
We collect data for research to get a better insight in our clients in order to tailor our services products.

This website uses cookies. A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing the website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website if the user’s previous activity. This information gathered by the cookie will be stored on the security server of Museum Voorlinden or by a third party. We use this information to see how you use the website and to make reports on website activity in order to offer you other services and procucts related to you activity on internet.

Purpose
We collect and use this information for no other purposes than described in our private policy unless we have received your information to do otherwise.

Third Parties
We will not provide your data to other parties.

Alterations
This privacy policy is tuned to the current status of our website. Adjustements or changes on our website can lead to changes in the privacy policy, so we advise you to read our privacy policy on a regular basis.

Newsletter
By ordering a product you will automatically sign up for our newsletter. We will send you this newsletter to inform you about our special offers and events. In each newsletter you will find a link to resign.

Questions and Feedback
If you have any questions or feedback regarding our privacy policy, please contact us:
shop@voorlinden.nl

+31 (0)70 512 16 60
Monday – Friday
11 a.m. – 5 p.m.

Company registration address
Museum Voorlinden
Buurtweg 90
2244 AG Wassenaar
The Netherlands

RSIN (fiscaal nummer)
NL853271252B01

Return and Exchange

If you are not satisfied with the delivered products, please let us know. We want you to be happy with all Museum Voorlinden buys. You have the opportunity to exchange or return your products, within 14 days after receiving the package.

Please send an email to shop@voorlinden.nl with your order number, the product(s) you wish to return/ exchange and specify your reason of return. If you like to exchange it for another product, please state which item you would like to receive.
Please don’t return your products before you have received the return conformation email from us.

Articles being returned must be in perfect, not used condition.
Museum Voorlinden will make a refund within 14 days after we have received the returned article.
Shipping fees shall not be refunded.

Museum Voorlinden cannot be held responsible for lost items during returns. The customer is always responsible for the return.
Museum Voorlinden will not accept returns of sale items. You can exchange for another product. No refunds on sale items.

If you have any questions regarding Returns & Exchanges, please contact us shop@voorlinden.nl